Madison Mutual Insurance Company has been around for over 100 years because it's an excellent place to work and grow professionally.  Come join us!

Auto Claims Representative

Edwardsville, IL
April 2, 2024
Job Summary

Under close supervision, investigates, evaluates, and resolves routine auto property/liability claims based on coverage, appraisal, and verifiable damage. Corresponds with policyholders, claimants, witnesses, attorneys, etc. to gather important information to support contested insurance claims. Prepares reports of investigation findings. May conduct field evaluations to inspect and document damage or loss.


• Associate level/2-year college degree or sufficient progress towards Bachelors/4-year level degree

• General knowledge of automobile mechanical and body repair methods

• General computer knowledge, including Word and Excel type programs

• Effective written and verbal communication skills

• Effective time management skills

• Experience in prioritizing, organizing, and making decisions

• Professional appearance and attitude

Essential Functions and Responsibilities

• Verifies coverage and identifies potential exposures and coverage issues

• Investigates facts surrounding claims and documents all investigations to include scene investigations, statements, diagrams, police reports, etc.

• Determines exposure and appropriate reserves

• Maintains active diary and reporting

• Reviews estimates and appraisals for settlement

• Manages automobile repair process and manages rental exposure

• Identifies subrogation possibilities and handles salvage disposal

• Makes fair and equitable claim settlements within authority and requests approval from Manager for anything outside authority level

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties may differ from those outlined in the job description and other duties, as assigned, may be required. This document does not create an employment contract. Employees are employed on an “at will” basis and may be terminated at any time.

Salary commensurate with experience. If you are the perfect candidate for this position, please send your salary requirements and resume to: