• High school diploma (college coursework preferred)
• Previous experience in the insurance claims industry (1-3 years preferred)
• Knowledge of State Fair Claims Practice Act
• Knowledge of Negligence Laws of various states including statutes and Vehicle Codes
• Knowledge of generally accepted loss reserving practices
• General knowledge of automobile mechanical and body repair methods
• General Computer knowledge
• Effective written and verbal communication skills
• Effective time management skills
• Uses discretion and judgment in determining negligence and evaluation of fair value of claims
• Experience in prioritizing, organizing, and making decisions
• Professional appearance and attitude

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• Verifies coverage and identifies potential exposures and coverage issues
• Investigates facts surrounding claims and documents all investigations
• Determines liability exposure and appropriate reserves
• Maintains active diary and reporting
• Reviews appraisals for settlements
• Identifies subrogation possibilities and handles salvage disposal
• Makes fair and equitable claim settlements within authority and requests approval from supervisor for anything outside authority level
• Secures necessary releases

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